Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
What is the image you have of yourself?
In sales, it's not what you say; it's how they perceive what you say.
Master the web and you will master your universe - and your (on-line) bank account.
Good things come to those who have patience and take consistent, persistent actions toward what they want.
I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.