Take action every day - some small dose at a time.

Customer satisfaction is worthless. Customer loyalty is priceless.

Friendly makes sales - and friendly generates repeat business.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.

The best way to learn how to become trustworthy is to study other trustworthy people.