Satisfied customers are apathetic. Loyal customers will be your advocate.

Testimonials are the BEST way to beat down the price objection and win the sale.

Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.

Great salespeople are relationship builders who provide value and help their customers win.

It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.

Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.

Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.