Satisfied customers are apathetic. Loyal customers will be your advocate.

If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!

Failure is not about insecurity. It's about lack of execution.

A person who seems to have all of the answers, usually isn't listening.

The best way to learn how to become trustworthy is to study other trustworthy people.

Ask for the sale when the mood is right. The worst possible place is in the prospects' office. Best place is a business breakfast, lunch or dinner. Next best is your office. Next best is a trade show. Ask early, and ask often.

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.