Satisfied customers are apathetic. Loyal customers will be your advocate.

Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.

Trust is not a request, Trust is earned.

If you look deep inside trust, you'll find truth.

Next time someone tells you 'never,' remember that means 'not for at least one hour.'