Proper prospecting prevents poverty.

Master the web and you will master your universe - and your (on-line) bank account.

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

Take action every day - some small dose at a time.

Take more chances than you dare. You'll make more sales than you expect. That's the formula.