Sell yourself before you try to sell your company or your product.

I put myself in front of people who can say yes to me, and I deliver value first.

Customer satisfaction is worthless. Customer loyalty is priceless.

Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.

The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.