Friendly makes sales - and friendly generates repeat business.
Failure is an event, not a person. Think of failure as 'it' and not 'me'.
Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal
Invest time, don't spend it.
If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!