One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW?

You can't be a winner if you're a whiner...wiener.

Satisfied customers are apathetic. Loyal customers will be your advocate.

Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.

There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

When you love life, life will love you back.