Invest time, don't spend it.

Positive attitude is the foundation of your life - and the determining factor of your ability to serve.

The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Price is not a consideration when a personal relationship exists.

Testimonials are the BEST way to beat down the price objection and win the sale.

Great salespeople are relationship builders who provide value and help their customers win.