Invest time, don't spend it.

People don't want to be sold! People want to buy!

The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

Great people have great values and great ethics.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.