Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
Jeffrey GitomerEvery time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?
Jeffrey GitomerOnce you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.
Jeffrey GitomerIf you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
Jeffrey Gitomer