There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.

When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.

The secret to sucessful customer service starts with YES!

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.

Customer satisfaction is worthless. Customer loyalty is priceless.

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

Proper prospecting prevents poverty.