There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.

Accepting responsibility is the fulcrum point for succeeding at anything.

Take action every day - some small dose at a time.

One legislator accused me of having a 19th century attitude on law and order. That is a totally false charge. I have an 18th century attitude. That is when the Founding Fathers made it clear that the safety of law abiding citizens should be one of government's primary concerns.

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?

The secret to sucessful customer service starts with YES!

Prepare to win, or lose to someone who is.