It seems to me that it's actually harder to invent excuses than it is to get a sale.

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.

Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.

Customers will want to talk to you if they believe you can solve their problems.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.