Great people have great values and great ethics.
Use your CRM to retain customers.
I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
Make everyday as productive as the day before you go on vacation.
Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.
Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?