Random acts of kindness and the desire to do the best job possible lead to trust.

Your job is to meet the right people and read the right books.

One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW?

Ignore people who tell you 'you can't' or try to discourage you.

Trust is even more important than love.

Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.

The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.