Random acts of kindness and the desire to do the best job possible lead to trust.

The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.

What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.

People don't like to be sold, but they love to buy!

A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

The key is not to call the decision maker. The key is to have the decision maker call you.