If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.

Good things come to those who have patience and take consistent, persistent actions toward what they want.

Trust is not a request, Trust is earned.

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

Accepting responsibility is the fulcrum point for succeeding at anything.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.