Positive mental attitude is determined by you. Not others.
Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.
Customers will want to talk to you if they believe you can solve their problems.
Make everyday as productive as the day before you go on vacation.
Trust is even more important than love.
If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.