Use your CRM to retain customers.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.

Take action every day - some small dose at a time.

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.

Price is not a consideration when a personal relationship exists.

Trust is not spoken, Trust is a feeling.