Your mental attitude is your motivation and your inspiration.

Differentiate with value or die with price.

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.

Create a story of WOW that will be retold.