Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.

If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.

You don't get great at selling in a day. You get great at selling day by day.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.

A person who seems to have all of the answers, usually isn't listening.

Trust is not spoken, Trust is a feeling.