Customers will want to talk to you if they believe you can solve their problems.

It seems to me that it's actually harder to invent excuses than it is to get a sale.

Trust is even more important than love.

The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.

Positive mental attitude is determined by you. Not others.

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

You can't trust others unless you trust yourself.