Customers will want to talk to you if they believe you can solve their problems.

Customer satisfaction is worthless. Customer loyalty is priceless.

Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.

Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.

The key is not to call the decision maker. The key is to have the decision maker call you.

Price is not a consideration when a personal relationship exists.

Next time someone tells you 'never,' remember that means 'not for at least one hour.'