Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.

Trust is not spoken, Trust is a feeling.

Memorable customer service can only take place in a human-to-human situation.

Value the relationship more than making your quota.

Sell yourself before you try to sell your company or your product.

People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve

Use your CRM to retain customers.