The most important thing is that you actually care, that you do something to the very best of your ability

Different and new is relatively easy. Doing something thats genuinely better is very hard.

But one of the things that really irritates me in products is when I'm aware of designers wagging their tails in my face.

Objects and their manufacture are inseparable, you understand a product if you understand how it's made.

Making the solution seem so completely inevitable and obvious, so uncontrived and natural - it's so hard!

At the start of the process the idea is just a thought - very fragile and exclusive. When the first physical manifestation is created everything changes. It is no longer exclusive, now it involves a lot of people.

When our tools are broken, we feel broken. And when somebody fixes one, we feel a tiny bit more whole.