You really need to spend a lot of your time focussing people.

You really need to spend a lot of your time focussing people.

The first thing that editor does is they take out a red pen, or nowadays you go online, and they start striking things. Basically eliminating things, the biggest task of an editor is to simplify, simplify, simplify and that usually means omitting things.

The most important job of an editor is simplify, simplify simplify, and that usually means omitting things.

What you actually want to do with every single employee, every single day is expand the scope of their responsibilities until it breaks.

Ultimately, I don't believe that you can build a company without a lot of effort, and that you need to lead by example.

Treat customer support as a product.