The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday.

Treat customer support as a product.

The way you scale that is you create notes for every meeting and send it to the entire company.

The construct of a dashboard, first of all should be drafted by the founder.

The most important job of an editor is simplify, simplify simplify, and that usually means omitting things.

Force yourself to simplify every initiative, every product, every marketing, everything you do.

Usually when you hire more engineers, you actually don't get that much more done, you actually sometimes get less done.