The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday.

You need to simplify the value proposition in the company's metrics for success on a whiteboard.

The team you build is the company you build.

Treat customer support as a product.

The office environment that people work in everyday dictates the culture that you are going to be in.

Create tools that enable people to make decisions at the same level, ideally, of fidelity that that you would make them yourself.

The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday.