The most important job of an editor is simplify, simplify simplify, and that usually means omitting things.

Treat customer support as a product.

Being a venture capitalist to me is like being more of a psychologist. So if you come to my office we have two chairs with a table in the middle. And we sit down and it's like, Tell me your problems.

Most people, most great people even are ammunition. But what you need in your company are barrels. You can only shoot through the number of unique barrels you have, so that's how the velocity of your company improves... is by adding barrels, and then you stock them with ammunition and then you can do a lot.

The job of an editor is to ensure a consistent voice.

Delegate completely. Let people make mistakes and learn.

I'd actually argue forging a company is far more harder than forging a product