The key to culture is it's a framework for making decisions. And if it's baked into your culture, people learn how to make decisions across that culture without you ever saying anything. You never have to really do anything except watch and promote and move people around.

So that's your job too, to clarify and simplify for everybody on your team. The more you simplify the better people will perform.

Some people can't learn to play the guitar by reading a book. You have to actually try to manage a bit and you won't do well at first.

Create tools that enable people to make decisions at the same level, ideally, of fidelity that that you would make them yourself.

The office environment that people work in everyday dictates the culture that you are going to be in.

Your goal over time is to use less red ink every day.

If people start going to a desk, some one individual employees desk and they don't report to them... it's a sign that they believe that person can help them. So if you see that consistently, those are your barrels. Just promote them, give them more opportunity as fast as you can.