The way you scale that is you create notes for every meeting and send it to the entire company.

I walk into a company office and I can tell often whether I'm gonna invest, as soon as I walk in.

There are three things you need to do as a CEO-founder. Think strategically, drive design, and drive technology. Some people who are really good at one can build a pretty foundational company. Most people who are very successful are good at two. But Jack is the only person in the Valley I've met who's all three. He's a first-rate strategist, a first-rate designer, and a first-rate technologist.

It's never a metric, it's where the person is going or not. Metrics are used to make things work better, but don't necessarily make a business better.

At first when you start a company, everything's gonna feel like a mess and it really should. It should feel like everyday there's a new problem, and what you're doing is fundamentally triaging.

Building a company is basically taking all the irrational people you know... Putting them in one building and then living with them 12 hrs a day at least.

Possibly the most important thing you do is actually edit the team.