Basically this is what you want - a high performance machine that idiots can run.

Delegate completely. Let people make mistakes and learn.

The most important job of an editor is simplify, simplify simplify, and that usually means omitting things.

Create tools that enable people to make decisions at the same level, ideally, of fidelity that that you would make them yourself.

Treat customer support as a product.

The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday.

The people that work with you should generally come up with their own initiatives.