Basically this is what you want - a high performance machine that idiots can run.

Most people would agree that the details matter when it faces the user. But where the real debate is on things that don't face the user.

What you actually want to do with every single employee, every single day is expand the scope of their responsibilities until it breaks.

If people start going to a desk, some one individual employees desk and they don't report to them... it's a sign that they believe that person can help them. So if you see that consistently, those are your barrels. Just promote them, give them more opportunity as fast as you can.

You should have a 1-on-1 roughly every 2 weeks.

Ultimately, I don't believe that you can build a company without a lot of effort, and that you need to lead by example.

Any executive, any CEO should not have 1 management style. Your management style needs to be dictated by your employee.