The office environment that people work in everyday dictates the culture that you are going to be in.

Transparency people talk a lot about, it's a goal everybody ascribes to but when push comes to shove, very few people actually adhere to it.

Some people can't learn to play the guitar by reading a book. You have to actually try to manage a bit and you won't do well at first.

Treat customer support as a product.

If the Martians took over eBay it would take 6 months for the world to notice.

The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday.

Create tools that enable people to make decisions at the same level, ideally, of fidelity that that you would make them yourself.