You are not going to do most of the work. You shouldn't be doing most of the work... and the way you get out of doing most of the work, is you delegate.

The first thing that editor does is they take out a red pen, or nowadays you go online, and they start striking things. Basically eliminating things, the biggest task of an editor is to simplify, simplify, simplify and that usually means omitting things.

Build a company that idiots could run because eventually they will.

You generally know when someone asks you to do something- am I more writing, or am I more editing? The editor is the best metaphor for your job.

You really need to spend a lot of your time focussing people.

You are not going to do most of the work. You shouldn't be doing most of the work... and the way you get out of doing most of the work, is you delegate.

Treat customer support as a product.