All people ever say is: THANK YOU (a celebration of life) and PLEASE (an opportunity to make life more wonderful).

When our communication supports compassionate giving and receiving, happiness replaces violence and grieving.

At the core of all anger is a need that is not being fulfilled.

Use anger as a wake-up call to unmet needs.

If you are a jackal, you will try to reassure. Jackals try to fix people in pain. They can't stand pain, but make matters worse by trying to get rid of it. Put on giraffe ears. Try to hear what they are feeling and needing.

I think that there is a problem with rewards and consequences because in the long run, they rarely work in the ways we hope. In fact, they are likely to backfire.

Every message, regardless of form or content, is an expression of a need.