We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.

To improve communications, work not on the utter, but the recipient.

Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information.

The productivity of work is not the responsibility of the worker but of the manager.

The 1st question the effective decision-maker asks is: 'Is this a generic situation or an exception?'

The essence of management is to make knowledge productive.

Yet there is nothing more dangerous than to be premature in exploiting a change in perception.