If you want to be the best, find the best in others.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
No one ever delighted a customer by being 'good enough'.
A great leader makes what is visible in their mind, visible to all.
Service skills are the foundation for your success.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.