Always trust people and they may let you down. Always distrust people and you have let them down.
Be the exception to the rule. It's the surest way to become exceptional.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
If you turn your back on a customer, you turn your back on success.
Every service problem is as an opportunity to show you care.
Reaching out takes nothing more than a smile.