Customers pay a price, but they remember the value.
Words not kept break more than a promise.
The bottom line is a by-product of taking care of your main product - your customers.
Instead of just asking 'How did I do?' ask 'How can I do more?'
What you did in the past is how you got to today. What you do today is how you will get to the future.
Enthusiastic service providers create enthusiastic customers.