If your customers have to ask you for it, you haven't been thinking far enough ahead.
Exceeding expectations is where satisfaction ends and loyalty begins.
When your staff are 'information-rich', their information can make you rich!
If you're always doing what you've always done, you'll never see (or become) what you could be!
The first step to delighting your customers is being there when they need you.
If you wait until you have to change, you may have waited too long.