The cutting edge of service is always being honed and polished.
If your customers are demanding, be thankful.
When your staff are 'information-rich', their information can make you rich!
Even a tiny step is one step closer to where you are going.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.