Things that are obvious don't need to be talked about. Things that are missing, do.
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
Service skills are the foundation for your success.
You cannot change what has already happened. You can always change the way you respond.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
Silent customers can be deadly. Encourage them to complain.