Silent customers can be deadly. Encourage them to complain.

Your profits reflect the success of your customers.

You cannot change what has already happened. You can always change the way you respond.

Instead of just asking 'How did I do?' ask 'How can I do more?'

Passion isn't always available. The committed get things done even without it.

You can't find what doesn't exist, but you can create it.

Sometimes we become so expert in our own domain, we forget that customers may be less familiar.