Be the mirror in which people admire their true potential.
The first step to delighting your customers is being there when they need you.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Money has a fixed value. People can have unlimited value.
Your profits reflect the success of your customers.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.