Don't let high-speed completely replace high-touch. Your customers may appreciate both.
A great leader makes what is visible in their mind, visible to all.
Crossing barriers can be as simple as a smile.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
When your staff are 'information-rich', their information can make you rich!
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.