Always trust people and they may let you down. Always distrust people and you have let them down.

If you only give back what you get from other people, you're not giving as much as you can.

Intelligence is useful. Energy is valuable. Integrity is essential.

Unlimited efforts can produce unlimited results.

If they're going to remember the problem, make sure they remember it fondly.

Focus not on who you are, but on what you can do for others.

Sometimes we become so expert in our own domain, we forget that customers may be less familiar.