If you turn your back on a customer, you turn your back on success.
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Preparation clears a pathway for success.
What you want to be defines what you become.
Service is taking action to create value for someone else.