Always trust people and they may let you down. Always distrust people and you have let them down.

The first step to delighting your customers is being there when they need you.

Don't let high-speed completely replace high-touch. Your customers may appreciate both.

Crossing barriers can be as simple as a smile.

If you only give back what you get from other people, you're not giving as much as you can.

A scattered effort is a poor effort.

Be confident enough to encourage confidence in others.