Make your service systems so strong that everyone looks like a genius.
Your promise means more than the words you use to give it.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
Developing great employees attracts great customers.
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Convince people and you win their minds. Inspire people and you win their hearts.