Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
Preparation is good, but customers need results.
Do what's right and you'll never go wrong.
Money has a fixed value. People can have unlimited value.
Reaching out takes nothing more than a smile.
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.