Enthusiastic service providers create enthusiastic customers.
Are people being the least you expect of them, or the best they expect themselves to be?
Greatness is not how you feel, it's how you make others feel.
The most valuable person is the one who cherishes the value in others.
You cannot change what has already happened. You can always change the way you respond.
When the customer makes contact, he does not want a quote. He wants a commitment.