First be effective and then be efficient.

Testimonials describe what has been, and are a promise of what is to come.

In a service situation, each delay can mean many unsatisfied customers, each one telling many more.

A scattered effort is a poor effort.

Instead of just asking 'How did I do?' ask 'How can I do more?'

What you want to be defines what you become.

Say it with words. Show it with action.