Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

If you haven't given them your trust, you haven't given them enough.

Compromise in your arguments, not in your expectations.

The cutting edge of service is always being honed and polished.

Always do what you can do instead of worrying about what you can't.

When you see the need, take the action.

Be the mirror in which people admire their true potential.