Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

Things that are obvious don't need to be talked about. Things that are missing, do.

There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Don't just talk about it, do it.

Giving great service requires the right people and the right service tools.

When your staff are 'information-rich', their information can make you rich!

Developing great employees attracts great customers.