Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

Say it with words. Show it with action.

The first step to delighting your customers is being there when they need you.

Without commitment, no price will be low enough. With commitment, no price will be too high.

You can't stop change. Don't let it stop you.

Words not kept break more than a promise.

When you see the need, take the action.