Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

The only way to go further than you've been is to take an extra step.

Service is taking action to create value for someone else.

The shelter of excuses has a leaky roof.

Your approval gives others the confidence to serve, to learn, to try.

Let today's strong performance be your starting point for tomorrow.

Make your upper limit, no limit.