You can't stop change. Don't let it stop you.
Sometimes we become so expert in our own domain, we forget that customers may be less familiar.
Meeting expectations is good. Exceeding expectations is better.
The most valuable person is the one who cherishes the value in others.
If customers say you're just 'all right', you've not done enough, you've failed to delight.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.