The most important thing here is to largely ignore what customers say, and instead watch what they do or track where they spend money.

Leaders today face challenges for which they are utterly unprepared.

Creating the new increasingly is more than 50 percent of a top leader's job.

The school at which you studied - design school, disruptive school, TRIZ school, user-centered innovation school, etc - determines the specific words you use.

Good innovators are careful observers, network extensively, run experiments, ask lots of questions, and find ways to bring diverse ideas together. Overarching all of this is an intrinsic interest in working through puzzles.

It takes a great deal of humility to recognize you have made a wrong turn on the road to successful innovation, but better to stop and try a radically different approach then to continue down the wrong route for too long.

Almost every disruption starts at the perceived fringes of today's market.