Use every customer point of contact to weave stories about who you are and what your brand stands for.
Gary VaynerchukWe're sharing things in our lives everyday that we wouldn't have picked up the phone to talk about ten years ago.
Gary VaynerchukThe person who can dominate during rough times is the person who can dominate, period.
Gary VaynerchukIf there's a problem, we at Wine Library never tell ourselves that once we handle this issue, we'll never have to deal with the person again. We talk to every single person as though we're going to wind up sitting next to that person at his or her mother's house that night for dinner.
Gary Vaynerchuk