If people say you shouldn't pursue business around your passion they are haters. Don't believe them.

I am wired like a CEO and care a great deal about the bottom line, but I care about my customers even more than that. That's always been my competitive advantage.

Never ever waver. Be on record. Don't be on the wrong side of history.

I'm an entrepreneur first and a wine critic second.

The only differentiator in the game is your passion and your hustle.

If there's a problem, we at Wine Library never tell ourselves that once we handle this issue, we'll never have to deal with the person again. We talk to every single person as though we're going to wind up sitting next to that person at his or her mother's house that night for dinner.

Stop whining, start hustling.