If there's a problem, we at Wine Library never tell ourselves that once we handle this issue, we'll never have to deal with the person again. We talk to every single person as though we're going to wind up sitting next to that person at his or her mother's house that night for dinner.
Gary VaynerchukI went online with winelibrary.com in July of 1997; that was my first professional online play.
Gary Vaynerchuk