It's still so rare for anyone to be personally acknowledged by a brand that the impact of such a simple, polite gesture on a customer's buying habits could be huge.
Gary VaynerchukIt's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.
Gary VaynerchukThe person who can dominate during rough times is the person who can dominate, period.
Gary Vaynerchuk