Teams working on disruptive ideas need to be small enough that they can be fed by no more than two pizzas.

The most important thing here is to largely ignore what customers say, and instead watch what they do or track where they spend money.

Think about how you will start and where you will go. Get the head with logic and the heart with visuals or stories. And think about your core customer and all the other stakeholders as well.

Seeking chaos is at least one way to develop the skills and mindsets to tackle ambiguity.

Have a core concept, but wrap it in a full business model.

Most companies are built to execute today's business model, not discover tomorrow's.

Three of our core corporate values are inclusiveness, collaboration, and humility.