Keith Rabois Quotes

Being a venture capitalist to me is like being more of a psychologist. So if you come to my office we have two chairs with a table in the middle. And we sit down and it's like, Tell me your problems.

If people start going to a desk, some one individual employees desk and they don't report to them... it's a sign that they believe that person can help them. So if you see that consistently, those are your barrels. Just promote them, give them more opportunity as fast as you can.

Where there are low consequences and you have very low confidence in your own opinion, you should absolutely delegate.

Delegate completely. Let people make mistakes and learn.

Create tools that enable people to make decisions at the same level, ideally, of fidelity that that you would make them yourself.

Treat customer support as a product.

The key to culture is it's a framework for making decisions. And if it's baked into your culture, people learn how to make decisions across that culture without you ever saying anything. You never have to really do anything except watch and promote and move people around.

The most important job of an editor is simplify, simplify simplify, and that usually means omitting things.

Any executive, any CEO should not have 1 management style. Your management style needs to be dictated by your employee.

You should have a 1-on-1 roughly every 2 weeks.

What you actually want to do with every single employee, every single day is expand the scope of their responsibilities until it breaks.

You really need to spend a lot of your time focussing people.

Every good startup is a cult. And it's really hard to create a cult if you are sharing space with people. Because a cult means you think you are better than every other startup, you have a special way of doing things that's better than anyone else in the world.

The office environment that people work in everyday dictates the culture that you are going to be in.