Quotes About Customer

Traditional sales and marketing involves increasing market shares, which means selling as much of your product as you can to as many customers as possible. One-to-one marketing involves driving for a share of customer, which means ensuring that each individual customer who buys your product buys more product, buys only your brand, and is happy using your product instead of another to solve his problem. The true, current value of any one customer is a function of the customer's future purchases, across all the product lines, brands, and services offered by you.

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

It's not enough to be close to the customer. You've got to be glued to the customer.

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

Based on the timely and helpful responses to my support issues, I feel that I made the right decision to become a customer earlier this year. LuxSci is definitely a quality, customer-oriented business.

Most customer service people are great. It's that one customer service person from hell that drives me crazy!

Only institutions that go about the old-fashioned business of taking in deposits from customer A and lending them out to customer B should be called banks. The rest should call themselves what they are. 'Parlors' would be appropriate, or 'dens' - words more suitable to venerable betting pursuits.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

Their attitude is, 'okay, I am the customer. You are supposed to entertain me.' It's kind of a passive attitude they're taking, and to me it's kind of a pathetic thing. They do not know how interesting it is if you move one step further and try to challenge yourself with more advanced games.

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

An underpaid man is a customer reduced in purchasing power. He cannot buy. Business depression is caused by weakened purchasing power. Purchasing power is weakened by uncertainty or insufficiency of income. The cure of business depression is through purchasing power, and the source of purchasing power is wages.

Focus on something the customer wants, and then deliver it.

Having to call your customer service department is like falling off a six story building.

Branding is not merely about differentiating products; it is about striking emotional chords with consumers. It is about cultivating identity, attachment, and trust to inspire customer loyalty. Chinese brands score low on attributes such as “sophisticated,” “desirable,” “innovative,” “friendly,” and “trustworthy.”

We're improving and taking our levels of customer satisfaction higher and higher....Our customers are happier than they were before.

The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor.

The complaining customer represents a huge opportunity for more business.

Right or wrong, the customer is always right.

Your customer is anyone who depends on you, or who you depend on for success.

Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.

You always get that one customer that decides that your name is boy. Or something. It certainly reinforces a respect I already had for people that are in the hospitality industry.

Keep the customer actively involved throughout your presentation, and watch your results improve.

If the customer loves you, the government will have to love you.

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.

Observe that for the programmer, as for the chef, the urgency of the patron may govern the scheduled completion of the task, but it cannot govern the actual completion. An omelette, promised in two minutes, may appear to be progressing nicely. But when it has not set in two minutes, the customer has two choices - wait or eat it raw. Software customers have had the same choices.

Think about how you will start and where you will go. Get the head with logic and the heart with visuals or stories. And think about your core customer and all the other stakeholders as well.

As a customer service representative; it is hard to deal with people who has an attitude when I pick up the phone.

If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.

I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive.

Most DRM solutions diminish the value of the product by either directly restricting a customer's use or by creating uncertainty.

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

But the customer is the final, final filter. What survives the whole process is what people wear. I'm not interested in making clothes that end up in some dusty museum.

The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.

In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

Contact with the customer is what business is all about.

Sometimes you're wrong, but if I'm a repeat customer, it means I must have valued the past experiences.

Demo: presentation of a specific set of capabilities needed to solve the customer's critical business issue.

If you wish to prosper, let your customer prosper. When people have learned this lesson, everyone will seek his individual welfare in the general welfare. Then jealousies between man and man, city and city, province and province, nation and nation, will no longer trouble the world.

A customer votes everyday with his dollar. Our job is make sure he votes for us.

The customer invents nothing. New products and new services come from the producer.

Without a customer, you don't have a business - all you have is a hobby.

Integrated marketing communications is a way of looking at the whole marketing process from the view point of the customer.

Memorable customer service can only take place in a human-to-human situation.