Popular quotes about Customer! Wisdom and inspiration are here! | page 71
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards DemingI'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.
Sara BlakelyEvery time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?
Jeffrey GitomerWe mocked that concept ['movies are better than ever'] by doing a sketch that was about a theater trying to get one customer to come in...and that customer was Jerry Lewis. It generated so much controversy that Dean [Martin] and Jerry [Lewis] had to apologize in a full page ad in Variety.
Norman LearThe entire customer or user experience - from raising awareness, to buying a product / taking action, to getting customer support - is going digital.
Colleen JonesAt age nine, I got a paper route. Sixty-six papers had to be delivered to sixty-six families every day. I also had to collect thirty cents a week from each customer. I owed the paper twenty cents per customer per week, and got to keep the rest. When I didn't collect, the balance came out of my profit. My average income was six dollars a week.
Lou HoltzThe only way to build a good company is one satisfied customer at a time. However, to build a great company, we must add one raving fan at a time. The difference is this...a satisfied customer will come back, but a raving fan not only comes back, but becomes part of your sales team. There's a big difference!
Mac AndersonTo quote a recent customer email, โI really appreciate your thoughtful and professional response. I donโt get that a lot from customer service. Usually, itโs scripted nonsense that makes it seem like Iโve done something wrong. Youโve single-handedly improved my perception tenfold. Someone there ought to give you a pay raise."
Matt MickiewiczSales is the most important aspect of a company, which in turn is about how well you treat your customer and stay ahead of your customer's requirements.
Mark CubanWelcome to the Customer Revolution, where you are no longer in charge. Your customer is.
Michael LazerowThe media is the only business in the world where the customer is always wrong. If you're a news consumer, if you're a customer, and you complain to them, they will tell you that you are not sophisticated enough to understand what they do, and they're tell you to go listen or watch somewhere else. They're not even really doing the news for you. They're doing news for other journalists and other people in government because that's their real audience.
Rush LimbaughProper business planning demands that you focus on the self-interest of the customer at all times.
Brian TracyWorry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
Gary ComerIt's through neglecting all other values to bring the customer the lowest price that Wal-Mart ended up with such a horrible sex discrimination problem, but that model produces lots and lots of other problems as well, which I think are possibly going to be more difficult to fix.
Liza FeatherstoneBusinesses once grew by one of two ways; grass roots up, or by acquisition... Today businesses grow through alliances - all kinds of dangerous alliances. Joint ventures and customer partnerings which, by the way, very few people understand.
Peter DruckerWe're improving and taking our levels of customer satisfaction higher and higher....Our customers are happier than they were before.
Ralph de la VegaNo vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
John P. KotterOne springs to mind: one of our very first gigs in a small East Texas town was not well promoted. At least, that was our conclusion. After the band loaded in and the curtain opened, we realized there was exactly one paying customer in the audience. We kind of made the best of it playing through the first set, took a break and bought him a Coke and then went on to perform for the remainder of the night. It wasn't exactly a catastrophe but it certainly stands as legendary.
Billy GibbonsContractors always pursue large profit, the customer - a high-quality end product in due time and at a lower cost. This struggle never ends, but this is natural.
Vladimir PutinRemember that, in the end, the customer doesn't know, or care, if you are small or large as an organization - she or he only focuses on the garment hanging on the rail in the store.
Giorgio ArmaniIโm a Verizon customer. I donโt mind Verizon turning over records to the government if the government is going to make sure that they try to match up a known terrorist phone with somebody in the United States. I donโt think youโre talking to the terrorists. I know youโre not. I know Iโm not. So we donโt have anything to worry about.
Lindsey GrahamI have to be really careful, because I have nothing but love for this entity known as "the customer" in entertainment. I would never, ever, ever put myself above them and say, "They don't get it, but it's funny, believe me." If they're not laughing, I'm doing my job wrong.
Dan HarmonIf you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
Ray KrocObserve that for the programmer, as for the chef, the urgency of the patron may govern the scheduled completion of the task, but it cannot govern the actual completion. An omelette, promised in two minutes, may appear to be progressing nicely. But when it has not set in two minutes, the customer has two choices - wait or eat it raw. Software customers have had the same choices.
Fred BrooksWhen people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.
Gerry HarveyT-Mobile is a young, consumer-driven business, and the average age of my customer outside of Bellevue is 27 or 28. They like outspoken, frank discussion. There was an event where it started to come together, I thought the audience would only care about the MLB guys, but they wanted to know what was on my mind. And I literally snapped about the state of the wireless industry. Over the next 24 hours, there was a lot of stuff that was coming out of my mouth that was meant to stay in Vegas, but it hit a chord. It was an action statement for me that I was going to fix this industry.
John J. LegereAdvertising is, of course, important because advertise is the final design. It's the last layer that speaks to the customer, that tells them what you have.
Tom FordThe Russians right now require a customer coming in and spending about six months or so in Russia and they have to learn some Russian. They have to learn some critical words so they can, in an emergency, at least have minimum communication with the Russian commander of the Soyuz. They also have to learn systems and I think this just evolved that way. They just thought, what is the minimum set of things we think we can train someone to be more or less competent in our systems? And so that's what these guys go through. So, it's not just like buying a ticket and getting on an airliner.
Leroy ChiaoIn fact, I believe the first companies that make an effort to develop an authentic, transparent, and meaningful social contract with their fans and customers will turn out to be the ones that are the most successful in the future. While brands that refuse to make the effort will lose stature and customer loyalty.
Simon MainwaringAn institution which is financed by a budget - or which enjoys a monopoly which the customer cannot escape - is rewarded for what it deserves rather than what it earns. It is paid for 'good intentions' and 'programs'. It is paid for not alienating important constituents rather than satisfying any one group. It is misdirected by the way it is being paid into defining performance and results as what will produce the budget rather than as what will produce contribution.
Peter DruckerIt's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.
Gary VaynerchukTo gain customer insights, we must understand that we are prisoners of what we know and what we believe.
Mohanbir SawhneyIโm busy sorting through our new collection of rhinestone jewelry. Should anyone be in the market for sparkly accessories the size of a hubcap, this is the place to get them. Earlier today, a customer picked up one of the enormous chandelier-style offerings and asked, 'Do those be genuine rhimestones?' I couldnโt even begin to explain everything that was wrong with her sentence, so I simply replied, 'Yes. They do be genuine.
Jen LancasterAny time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.
Jan Carlzon